Last updated: 7 September 2026
This policy applies to products bought in the Carespot webshop, operated by Skypex bv, Kalkoenlaan 82, 9032 Wondelgem (Gent), Belgium. Questions about an order? E-mail team@carespot.be or call 078 700 188 and mention your order number.
Right of withdrawal for consumers
If you buy as a consumer you may cancel your order within 14 days of receiving the goods, without giving a reason. Tell us by e-mail within that period and return the products within 14 days after your notice, unused, complete and in the original packaging. You bear the cost of the return shipment. We refund the purchase price and the standard delivery cost within 14 days after we receive the goods or proof that you sent them, using the payment method you used for the order.
Products that cannot be returned
For health protection and hygiene reasons, sealed products such as sterile compresses, dressings, gloves, masks and disinfectants cannot be returned once the seal or packaging has been opened (article VI.53 of the Belgian Code of Economic Law).
Professional customers
The legal right of withdrawal does not apply to purchases made for professional use, for example by a nursing practice. As a courtesy we accept returns of unopened products from professional customers within 14 days of delivery; contact us first so we can agree the details.
Damaged, faulty or wrong items
Check your parcel on delivery. If a product arrives damaged, is faulty or is not what you ordered, let us know within 2 working days with a photo and your order number. We arrange a replacement or a full refund, including the return costs. Consumers also benefit from the legal guarantee of 2 years for defects that existed at delivery.
How to return
- E-mail team@carespot.be with your order number and the products you want to return.
- We confirm the return and send you the return instructions.
- Send the parcel, well packed and with a copy of the order confirmation, to Carespot, Kalkoenlaan 82, 9032 Wondelgem (Gent), Belgium.
Refunds
Refunds go to the bank account or payment method used for the order. For orders paid cash on delivery we ask for your account number. Depending on your bank it can take a few working days before the amount appears.